There were delays at Newark airport which lasted about an hour, and meant that we would be super tight getting in for our connecting flight. It was what flying was like 'back in the day' a nice experience.'Ĭons: 'Heading from BWI to Newark to Boston on 9/29 on United. Not a million dollars, but it showed me I mattered as their customer and they cared about the airline. The attendants tried sever times to trouble shoot it and then offered me information on a refund and another diet coke in apology. the WiFi on the plane wasn't operating properly. I had mine in the overheard and was able to 'pay it forward' by returning the ones she had provided me earlier. Later in the flight when another customer asked for a headphone the flight crew announced on the speakers that if anyone had an extra pair, would the be kind enough to share.

I couldn't reach my ear phones and the attendant found a pair in upper class and brought it to me without attitude. Once on the flight in the back of the plane the complementary food and beverage items were meager, as expected, but the flight attendants service we generous! I was offered a full can of diet coke because I said I was thirsty. What did surprise me was the sincere courtesy with which the agent handled my request and delivered the 'bad' news.

What was not surprising was that I was denied as the flight was full and there were FF status fliers in the wait list already. I wasn't entitled or hold status with United but it never hurts to ask. This crew was honestly different! At check in I requested a emergency row or bulkhead seat. I come as self contained as possible and lay low. Pros: 'When I travel economy I have come to expect indifferent tolerance by the flight crew.

Newark airport to quebec city